Sales conditions
The following General Conditions of Sale govern the offer and sale, together with the Conditions of Use and the Privacy Policy, of the products purchased on the website www.albertm.it (hereinafter the Site).
These General Conditions of Sale are drawn up in compliance with the legislative provisions of the Italian Civil Code, Legislative Decree no. 70/2014 regarding information society services and electronic commerce, to the Consumer Code and which govern the offer and sale of products through the website www.albertm.it.The products marketed on www.etruscagioielli.com are sold directly by Milor S.p.A., with registered office in Via dei Gracchi 35 Milan and registered in the Company Register of the Milan Chamber of Commerce, C.F. / VAT no. 04362490155; (hereinafter for brevity referred to as Seller).The General Conditions of Sale apply and govern all sales contracts concluded through the Seller's Site, as identified above.
The General Conditions of Sale may undergo changes and each User is required to consult them before proceeding with any purchase. It is the User's responsibility to check the General Conditions of Sale before submitting the order.The General conditions of Sale apply regardless of the User's nationality, provided that the delivery of the products must take place in one of the countries for which the Site provides the online sales service that said Country corresponds to that of registration of the User. 'User.Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller.The purchase of products on the Site is reserved exclusively for natural persons who act as consumers and who are over the age of 18. By consumer we mean any natural person who acts for purposes unrelated to any commercial, entrepreneurial, artisanal or professional activity carried out.These General Conditions of Sale are an integral and essential part of the sales contract between the Seller and the User.
The electronic sending of the order by the User implies full knowledge and full acceptance of these. General Conditions of Sale, Use and Privacy Policy. If the User does not agree with one or more terms contained in these General Conditions of Sale, he is requested to refrain from making purchases on the Site.
To proceed with the online purchase of one or more products, the User must provide the Seller, in compliance with the provisions on the protection of personal data, with all the data necessary to allow the latter to execute the orders placed. To complete the purchase, the User is required to confirm payment of the price of the products placed in the cart. Orders that do not register the corresponding transaction are automatically cancelled.
When the User places an order, he will receive an e-mail containing the confirmation of receipt of the order and a summary of the same: this communication will not, however, constitute automatic acceptance of the order.
The Seller reserves the right to refuse orders that are incomplete or incorrect or from users with whom there is an ongoing dispute relating to the payment of a previous order. In such cases, the User will receive the specifically motivated refusal of the order by e-mail.
If the products presented on the Site are no longer available at the time of the last access to the Site or from the time the order is sent, it will be the Seller's responsibility to notify the User, within 5 days starting from the day following the one in which the order, the unavailability of the ordered product. In the event of successful payment, the Seller will refund the price without being required to pay further compensation.
The order form contains a reference to these General Conditions of Sale and to the Privacy Policy, as well as a summary of the essential characteristics of each product ordered and the relative price, the means of payment accepted and the delivery methods for the products purchased , shipping costs, the conditions for exercising the right of withdrawal and the methods and times for returning the products purchased.
The User can, at any time, monitor the status of his order by consulting the appropriate link/section or by accessing his personal area.
The contract languages are Italian and English.
The products offered for sale through the Site are exclusively top quality products. The Seller does not sell used, irregular or inferior products to the corresponding standards offered on the market. The essential characteristics of the products are presented on www.albertm.it within each product sheet. However, the images and colors of the products offered for sale on www.etruscagioielli.com may not correspond to the real ones due to the Internet browser and monitor used.
Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form. All products have an identification tag. We ask you not to remove the tag and the relative seal from the purchased products, of which they form an integral part.
The product catalog can be updated and modified periodically, therefore the permanence of a product among those available online is not guaranteed.
Each product is presented by a descriptive sheet where all the essential characteristics are reported; the images and colors of the products offered for sale may not exactly correspond to the real ones due to the settings of the computer systems used by the User to view the Site. The images of the products must therefore be considered indicative and without prejudice to the normal usage tolerances.
All sales prices of the products indicated on the Site are inclusive of VAT, if applicable based on the country of shipment of the products and any other tax that may be applicable to the sale.
Product prices may be subject to updates and changes. The User is required to ascertain the final sale price before submitting the relative order. The obvious material error reported in the price on the Site compared to the commonly known price of the selected product entails the Seller's right not to confirm the shipment and proceed with the immediate refund of the purchase value paid by the User without the latter being able to make exceptions in merit.
Value vouchers are personalized codes that allow you to take advantage of a discount on purchases made on www.albertm.it.
Restrictions on the use of the value voucher:
1. The value voucher can be used only once, except for returns;
2. The value voucher cannot be converted into cash in any way;
3. It will not be possible to use multiple value vouchers in the same order;
4. The value voucher will only apply to one item per order;
5. The value voucher will only apply to items whose sale value exceeds the value of the voucher by at least 1 euro. It cannot be applied to items belonging to the Sample Sale or charity sales.
In the event that you wish to exercise the right of withdrawal provided for by art. 52 of the Consumer Code and return an item on which you have applied the value voucher, you will have to follow the standard return procedure which can be consulted in the Returns section. Once your return has been accepted, the relevant code will be reactivated with its original value. The difference in expense that you have incurred for the purchase of the item will be credited back to you according to the methods and terms established for the normal refund procedure.
The value vouchers may not be available at the time of purchase, consequently the user must verify the activation of the service prior to the order.
For the payment of the price of the products and the related shipping and delivery costs, if any, the User can follow one of the methods indicated in the order form.
In case of payment by credit card, the payment procedure will take place via a secure connection connected directly to the bank that owns the online payment service to which third parties cannot have access. In particular, financial information (e.g. credit/debit card number, expiration date) will be forwarded via an encrypted protocol, which the related remote electronic payment services provide, without third parties having access to it. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relative refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the commission of fraud on www.albertm.it. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your current account at the time of shipment of the purchased products, without prejudice to the User's right to have the amount credited back in case of default by the Seller or non-performance of the contract for any reason.
The User is solely responsible for the data entered, therefore he guarantees to use only credit/debit cards of which he has legitimate availability.
The products are delivered directly to the User via agreed couriers to the shipping address specified in the order. communications, the User authorizes the Seller to communicate the personal data to the trusted couriers and/or shippers used for the delivery of the purchased products in order to allow the necessary procedures for their delivery.
The Seller will do its best to fulfill the order sent within 2 working days and in any case no later than 30 days from the day following the day on which the User sent the order. Delivery times include working days only and do not include holidays.
The Site allows you to request delivery of the ordered products to an address other than the User's own, provided that it is included in the country where the order was shipped; in any case it is the User's responsibility to indicate all the references necessary for the successful delivery. It is never possible to collect the products purchased through the Site directly from the Seller's warehouse.
The costs and types of shipping provided may vary depending on the country and the shipping methods chosen by the User. These expenses and any additional costs are charged to the User. The relative amount will be expressly and separately indicated in the order summary, before the User proceeds with the transmission of the same, as well as in the order confirmation e-mail.
The delivery procedure provides that, in the event of the recipient's absence at the time of the courier's access, the person in charge will leave a notice, in order to subsequently complete the shipment, which will indicate the contact details to contact in order to arrange the second delivery. In the event of no agreement for the second delivery, the package will remain in storage at the courier's warehouse and it will be the User's responsibility to collect it. In case of non-collection within 4 days, the package will be returned to the Seller. In this case, the contract must be considered terminated pursuant to art. 1456 of the Civil Code, with communication from the Seller sent by e-mail to the User and therefore the order will be cancelled.
The User always has the possibility to check the status of his order through the appropriate link by entering the number of his order or through his personal area in the hypothesis that he has previously registered on www.albertm.it.
It is strictly forbidden for minors to conclude an order on the Site. The data entered during the purchase phase must be exclusively their real personal data and not those of third parties, or fictitious. The Seller reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers.
The User indemnifies the Seller from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided by the User, being himself solely responsible for the correct insertion. Upon receipt of the products, the User is required to verify their conformity in relation to the order. In particular, he must pay attention to the correspondence between the number of packages indicated on the carrier's letter and those delivered and to the integrity of the package. Any anomalies (e.g. tampering, damage) must be specified in writing directly in the courier's transport document and the User must refuse delivery. At the same time, the User is required to report the fact to the Customer Service of the Seller through the appropriate link. If the User accepts the delivery of tampered with, damaged products, he will lose the legal guarantee of conformity of the products.
The Seller assumes no responsibility for disservices attributable to force majeure such as, by way of example, accidents, explosions, fires, strikes, earthquakes and other events that prevent, in whole or in part, from executing the contract within the agreed times.
The Seller will not be liable to any party or third party for damages, losses and costs incurred as a result of the non-execution of the contract for the reasons mentioned above, the customer having the right only to a refund of the price paid.
Likewise, the Seller is not responsible for any fraudulent or illegal use that may be made by third parties of credit cards, checks and other means of payment, when paying for the products. In fact, the Seller, at no time during the purchase procedure, is able to know the User's credit card number which, by opening a secure connection, is transmitted directly to the bank service manager.
The User can exercise the right of withdrawal and return the product received, without any penalty and without specifying the reason, in compliance with the terms and methods set out below.
The User can always make the return request directly online return formby completing and forwarding the return request to the Seller within 14 days of delivery.
The products must be returned intact, undamaged and provided with the barcode and any other seal that is part of the products; products that are returned incomplete, ruined, damaged, deteriorated will not be refunded.
In the event of exercising the right of withdrawal, the Seller has the right not to accept the return or not to fully reimburse the sums paid for the purchase, in relation to those products that do not have the relative guarantee tag (understood as "security seal") or which have been altered in their essential and qualitative characteristics or which have been damaged.
The products to be returned must be delivered to the shipper within 14 days from the User's communication to the Seller of his/her wish to withdraw from the contract.
The costs of returning the compliant products will be borne by the User. After returning the products, the Seller will carry out the necessary checks relating to their compliance with the conditions and terms indicated therein.
If the right of withdrawal is correctly exercised, the Seller will refund any sums already collected by the User for the purchase of the products, net of shipping costs.
Regardless of the payment method used by the User, the refund is activated by the Seller in the shortest possible time and in any case within 14 days from the date on which the Seller became aware of the exercise of the right of withdrawal, subject to verification of the correct execution of the same and verification of the returned products.
The Seller makes the refund using the same means of payment used by the User for the purchase of the returned products, even if a virtual and/or disposable credit card has been used. The Seller will in no way be able to make a refund to a credit card other than the one used for the purchase, except in the case in which the card itself has expired in the meantime or has been stolen: in this case the User can send a e-mail to info@albertm.it to agree on the most appropriate means of reimbursement.
Pursuant to the law, the Seller has the obligation to deliver to the User goods compliant with the sales contract and the Seller is liable for any lack of conformity of the products existing at the time of delivery or which occur within two years of delivery.
For the purposes of the above guarantee to be valid, the User must report the lack of conformity to the Seller within two months of discovery, under penalty of forfeiture, by contacting Customer Service via the appropriate link. The complaint must contain an accurate and complete description of the alleged faults and defects. The Customer Service will inform the User of the instructions for returning the defective product, which will take place at the Seller's expense.
The User will have the right to request the termination of the contract and the return of the amount paid or, alternatively, the replacement of the product.
In the event of a slight fault/defect, the User will only have the right to have the product replaced. In any case, lack of conformity deriving from damage due to accidental events or from the User's responsibility for use that does not comply with the intended use of the product are excluded from the legal guarantee.
Pursuant to the law, the Seller has the obligation to deliver to the User goods compliant with the sales contract and the Seller is liable for any lack of conformity of the products existing at the time of delivery or which occur within two years of delivery.
For the purposes of the above guarantee to be valid, the User must report the lack of conformity to the Seller within two months of discovery, under penalty of forfeiture, by contacting Customer Service via the appropriate link. The complaint must contain an accurate and complete description of the alleged faults and defects. The Customer Service will inform the User of the instructions for returning the defective product, which will take place at the Seller's expense.
The User will have the right to request the termination of the contract and the return of the amount paid or, alternatively, the replacement of the product. In the event of a slight fault/defect, the User will only have the right to have the product replaced.
In any case, lack of conformity deriving from damage due to accidental events or from the User's responsibility for use that does not comply with the intended use of the product are excluded from the legal guarantee.
Terms of use
Welcome to our website www.albertm.it ("Site"). These Terms of Use regulate access to and use of the Site. Access to and use of the Site, as well as the purchase of products on www.albertm.it, presuppose reading, knowledge and acceptance of these Terms of Use. This site is managed and maintained by Milor S.p.A. with registered office in via dei Gracchi 35 20146 Milan registered in the Register of Companies of the Milan Chamber of Commerce, C.F. / VAT no. 04362490155 (referred to as "Manager")"
You will find information regarding orders and shipments, refunds and the return of products purchased on the Site, the Site registration form, suggestions and other general information on the services provided. You can contact us by e-mail at the Customer Care address indicated on www.albertm.it
For any other legal information, consult the General Conditions of Sale and Privacy Policy sections on the Website. The Manager may modify or simply update these Conditions of Use, in whole or in part. The user must therefore access this section regularly to verify the publication of the most recent and updated Terms of Use. If you do not agree, in whole or in part, with the Terms of Use of the Site, please do not use our website.
Access to and use of the Site, including viewing web pages, communicating with the Manager, being able to download product information and purchasing products on the website, are activities conducted by our users exclusively for personal use. unrelated to any commercial, entrepreneurial or professional activity. The User is the one and only responsible for the use of the Site and its contents. In fact, the Manager cannot be held responsible for any use of the website and contents by any of its users that does not comply with the laws in force, without prejudice to the Manager's liability for willful misconduct and gross negligence. In particular, the user will be the one and only responsible for the communication of information and data that are incorrect, false or relating to third parties, without these having given their consent, as well as in consideration of an incorrect use of the themselves.
Finally, since all material will be downloaded or otherwise obtained through the use of the service at the user's choice and risk, all responsibility for any damage to computer systems or loss of data resulting from the download operations rests with the user and cannot be charged to the Manager. The Manager declines all responsibility for any damage deriving from the inaccessibility of the services on the Site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems connected to the network, providers or telephone connections and/or telematics, to unauthorized accesses, to alterations of data, to failure and/or malfunctioning of the user's electronic equipment.
The user is responsible for the custody and correct use of his personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequence or prejudice that may arise against the Manager or third parties following the failure correct use, loss, theft of such information.
The contents of the Site, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on the Site, including menus, web pages, graphics, colors, schemes, tools, fonts and website design, diagrams, layouts, methods, processes, functions and the software that forms part of the Site (collectively the "Contents") are protected by copyright and any other intellectual property right of Milor S.p.A. – and/or of the Manager and other rights holders. Reproduction, in whole or in part, in any form, of the Site and/or its Contents, without the express written consent of the Manager is prohibited.
The Manager has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of the Site and its Contents.
With regard to the use of the Site, the user is only authorized to view the Site and its Contents. Furthermore, he is authorized to carry out all those other temporary acts of reproduction, with no economic significance of their own, which are considered transient or accessory, an integral and essential part of the same visualization of the Site and its Contents and all other navigation operations on the website that they are performed only for a legitimate use of the Site and its contents. However, the user is not authorized to make any reproduction, on any medium, in whole or in part of the Site and its Contents.
Any act of reproduction must be, from time to time, authorized by the Manager or, if necessary, by the authors of the individual works contained in the Site. Such reproduction operations must in any case be carried out for lawful purposes and in compliance with copyright and other intellectual property rights of the manager and authors of the individual works contained on the Site. The authors of individual works published on the Site have, at any time, the right to claim authorship of their own works and to oppose any distortion, mutilation or other modification of the works themselves including any act of damage caused to the works, which is detrimental to their honor or reputation. The user undertakes to respect the copyright of the artists who have chosen to publish their works on the Site or who have collaborated with the Site in the creation of new forms of expression and art intended to be published, even if not exclusively on the Site, or, again, which form an integral part of it. Furthermore, the user, under no circumstances, is authorized to use, in any way or form, the Contents of the Site and every single work protected by copyright and any other intellectual property right. By way of example, the user may not alter or otherwise modify the Contents and protected works without the consent of the Manager and, where necessary, of the individual authors of the works published on the Site.
Anyone interested in activating links to the Home page and to the other web pages of the Site, which are The Manager has taken every precaution to prevent content from being published on the website that describes or represents scenes or situations of physical or psychological violence or such that , according to the sensitivity of the users of the Site, can be considered harmful to civil beliefs, human rights and the dignity of people, in all its forms and expressions. In any case, the Manager does not guarantee that the contents of the website are appropriate or lawful in other countries, outside Italy. However, if such contents are deemed unlawful or illegal in some of these countries, we ask you to avoid accessing our website and if you choose, in any case, to access it, we inform you that the use of the services provided by www.albertm .it will be the exclusive and personal responsibility of the user.
The Manager has also taken every useful precaution in order to ensure its users that the Website Contents are accurate and do not contain incorrect or outdated information, with respect to the date of their publication on the website and, as far as possible, even later. However, the Manager does not assume any responsibility towards users for the accuracy and completeness of the contents published on the Site, without prejudice to its liability for willful misconduct and gross negligence and except as otherwise provided by law. Furthermore, the Manager cannot guarantee users that the website will operate continuously, without interruptions and in the absence of errors or malfunctions due to the Internet connection. For any problem encountered in the use of our website, contact us at the following Customer Care e-mail address indicated on www.albertm.it. A manager will be available to provide assistance and to help restore the functionality of access to the website, if this is possible. Likewise, we recommend that you contact your Internet service provider or check that each device for connecting to the Internet and accessing web content is correctly activated, including your Internet browser. Although the Manager will try to do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its contents, may not allow the Site to operate without suspensions, interruptions or discontinuity due to the need to update the site web. The Manager has adopted adequate technical and organizational measures to safeguard the security of its services on the Site, the integrity of data relating to traffic and electronic communications with respect to unauthorized forms of use or knowledge as well as to avoid risks of dispersion, destruction and loss of data and confidential and non-confidential information, relating to its users, present on the Site, or unauthorized access, or access not compliant with the law, to the data and information themselves.